Shipping policy

At Omveda, we are committed to delivering your wellness products safely, securely, and on time. Every order is carefully processed, inspected, and packaged to ensure it reaches you in excellent condition.

1. Order Processing

Once your order is successfully placed on our website, it is automatically forwarded to our fulfillment team for processing. Each order is carefully verified before being prepared for dispatch.

Orders are generally processed within 24–48 hours (excluding Sundays and public holidays).

During festive seasons, promotional campaigns, or periods of high order volume, processing times may be slightly longer than usual.

2. Quality Check Before Dispatch

Every Omveda product undergoes a thorough quality inspection before shipment. Our quality control team carefully verifies each order to ensure the highest standards.

Product is in perfect condition and properly sealed.
Packaging is intact with no leakage or physical damage.
Correct product variant, quantity, and batch are packed.
Manufacturing and expiry details are verified before dispatch.

Only after successfully passing all quality checks is the order approved for packaging and shipment.

3. Packaging Standards

Omveda uses high-quality protective packaging materials to ensure every order reaches you safely.

Primary Protection: Each product is individually secured to minimize internal movement during transit.
Secondary Protection: Fragile or delicate items receive additional protective cushioning.
Outer Packaging: Durable corrugated shipping boxes are used for maximum protection throughout transportation.

Special care is taken while packing products with matte black containers to minimize scratches or surface damage.

Our goal is to ensure your products arrive in the same condition in which they left our warehouse.

4. Delivery Process

After dispatch, your order is handed over to our trusted logistics partners for transportation and final delivery.

Once the shipment has been picked up, real-time tracking updates and delivery execution are managed directly by the logistics partner.

If delivery cannot be completed due to any of the following reasons:

Customer unavailable
Incomplete delivery address
Incorrect contact information

Our delivery partner will make reasonable attempts to contact you and arrange another delivery attempt.

5. Shipping Coverage

Omveda currently delivers across most serviceable PIN codes throughout India using trusted courier partners.

Delivery availability may vary depending on courier network coverage in remote or restricted locations.

Customers can verify service availability by entering their PIN code during checkout before placing an order.

6. Delivery Timeline

Estimated delivery times depend on your location.

Metro Cities: 2–5 Business Days
Tier 2 Cities: 3–6 Business Days
Remote Areas: 4–7 Business Days (or longer depending on accessibility)

Delivery timelines may occasionally be affected due to factors beyond our control, including:

Weather conditions
Courier operational delays
Local restrictions
Peak festive seasons
Unexpected logistical disruptions

While we strive to deliver every order as quickly as possible, all delivery timelines are estimates and should not be considered guaranteed delivery dates.

7. Order Tracking

Once your order has been shipped, you will receive a tracking ID via your registered email address or mobile number.

You can track your shipment using:

The courier tracking link shared with you.
Your Omveda account dashboard (if you created an account while placing the order).

Please note that tracking updates are managed by our logistics partners and may occasionally experience slight delays in real-time synchronization.

8. Delivery Attempts

Our logistics partners generally make up to 2–3 delivery attempts before marking a shipment as undeliverable.

If delivery remains unsuccessful after multiple attempts, the shipment may:

Be returned to our warehouse.
Be marked as Return to Origin (RTO).

In such situations, our support team may contact you to assist with re-dispatch or other available resolution options.

Additional shipping charges may apply for re-shipping depending on the circumstances.

9. Shipping Charges

Applicable shipping charges, if any, are clearly displayed during checkout before payment is completed.

Omveda does not add any hidden shipping fees after an order has been placed.

From time to time, we may offer:

Free shipping on eligible minimum order values.
Limited-time promotional free shipping offers.

10. Delays in Delivery

Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

Severe weather conditions
Courier operational delays
High order volumes
Regional restrictions
Transportation disruptions

In such cases, Omveda will actively coordinate with our logistics partners to ensure your order reaches you as soon as possible.

We kindly request customers to allow additional delivery time whenever unforeseen delays occur.

11. Refused or Returned Shipments

If an order is refused by the customer or returned due to incorrect shipping details, failed delivery attempts, or customer unavailability, it may be processed as a Return to Origin (RTO).

In such cases:

Original shipping charges (if applicable) may not be refundable.
Additional shipping charges may apply for re-dispatch.
Eligible refunds, if applicable, will be processed only after the returned shipment has been received and inspected at our warehouse.