Privacy policy

At Omveda, your privacy is important to us. We are committed to protecting your personal information and maintaining complete transparency about how we collect, use, store, and safeguard your data.

This Privacy Policy explains what information we collect, why we collect it, how we collect it, how we use it, and the choices available to you regarding your personal information when you visit or make a purchase from https://omveda.co.in/.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and protection of your information as described below.

1. Information We Collect

To provide you with a secure, reliable, and personalized shopping experience, Omveda may collect certain information whenever you visit our website, create an account, place an order, contact our support team, or interact with our services.

We collect only the information that is reasonably necessary to process your orders, provide customer support, improve our services, ensure website security, and deliver a better overall shopping experience.

Personal Information

When you place an order, contact us, or subscribe to our updates, we may collect basic personal information. This information helps us verify your identity, process your orders accurately, communicate important updates, and provide customer support whenever required.

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address

Order & Transaction Information

To successfully manage your purchases, we maintain certain order-related information. This allows us to process payments, arrange shipping, track deliveries, maintain your order history, and quickly resolve any order-related concerns.

  • Products Purchased
  • Order History
  • Transaction Details
  • Payment Status
  • Delivery Status

Technical Information

Certain technical information is collected automatically when you browse our website. This information helps us improve website performance, enhance security, understand visitor behaviour, prevent fraudulent activities, and provide a faster and smoother browsing experience.

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Information
  • Cookies and Similar Technologies

2. Why We Collect Your Personal Information

At Omveda, we believe your personal information should only be collected for genuine and meaningful purposes. Every piece of information we collect helps us deliver a safer, faster, and more personalized shopping experience while maintaining the quality and reliability of our services.

We do not sell your personal information to third parties. Your information is used responsibly and only for legitimate business purposes that help us serve you better.

Your information may be used for the following purposes:

  • Order Processing & Delivery – To verify your order, process payments, arrange shipping, provide tracking updates, and ensure your products are delivered safely and accurately.
  • Customer Support – To respond to your questions, resolve concerns, provide after-sales assistance, and communicate important updates regarding your purchases.
  • Personalized Shopping Experience – To remember your preferences, recommend relevant products, and make your shopping experience more convenient and personalized.
  • Website Improvement – To understand how visitors use our website, identify technical issues, improve website performance, and continuously enhance our products and services.
  • Marketing & Promotional Communication – With your consent or where permitted by applicable law, we may send information about new product launches, exclusive offers, wellness tips, educational content, and promotional campaigns. You may unsubscribe from these communications at any time.
  • Fraud Prevention & Security – To verify transactions, detect suspicious activities, prevent fraudulent orders, protect customer accounts, and maintain the security and integrity of our website.
  • Legal & Regulatory Compliance – To comply with applicable laws, maintain business records, respond to lawful requests from regulatory authorities, and fulfil our legal obligations whenever required.

3. How We Collect Your Information

We collect your information through different methods depending on how you interact with our website and services. Some information is provided directly by you, while certain technical information is collected automatically to improve website functionality and security.

Your information may be collected through the following sources:

  • Directly From You – When you place an order, create an account, subscribe to our updates, participate in promotions, or contact our customer support team.
  • Automatically Through Our Website – When you browse our website, certain technical information such as cookies, browser details, IP address, and device information may be collected automatically to improve website performance and user experience.
  • Through Trusted Service Providers – We may receive or process certain information through trusted partners such as Shopify, Razorpay, Meta Pixel, and our logistics partners where necessary to operate our business and provide our services efficiently.

4. Cookies & Tracking Technologies

Like most modern e-commerce websites, Omveda uses cookies and similar tracking technologies to improve your browsing experience, enhance website performance, and provide services that are more relevant to your preferences.

Cookies are small text files stored on your device when you visit our website. These files help us remember your preferences, understand how visitors interact with our website, and continuously improve our services.

We may use cookies and similar technologies for the following purposes:

  • Website Functionality – To ensure our website operates smoothly, remembers your preferences, and keeps products in your shopping cart during your visit.
  • Performance & Analytics – To understand how visitors use our website, identify popular pages, monitor website performance, and improve the overall browsing experience.
  • Security – To help detect suspicious activities, prevent fraudulent behaviour, and maintain the security of our website and customer accounts.
  • Advertising & Marketing – To measure the effectiveness of our advertising campaigns and display advertisements that may be more relevant to your interests through platforms such as Meta.

Most web browsers automatically accept cookies. However, you may choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.

5. Payment Processing

Your payment security is extremely important to us. All online payments made on the Omveda website are processed through trusted and secure payment service providers that follow industry-standard security practices.

Currently, online payments on our website are processed through Razorpay. When you complete a payment, your sensitive payment information is securely transmitted directly to Razorpay using encrypted connections.

For your protection, Omveda does not store your complete debit card details, credit card details, CVV, UPI PIN, internet banking credentials, or any other sensitive financial information on our servers.

Payment gateways are responsible for processing your payment securely in accordance with their own privacy policies and security standards.

6. How We Share Your Information

At Omveda, we respect your privacy and never sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, in order to operate our business efficiently and provide our services, we may share limited information with carefully selected and trusted service providers who assist us in processing payments, fulfilling orders, delivering products, operating our website, and improving customer experience.

Information may be shared with the following trusted partners only when necessary:

  • Shopify – Our e-commerce platform provider that securely hosts our online store, manages website functionality, and processes information required to operate our website and complete your purchases.
  • Razorpay – Our secure payment gateway partner responsible for processing online payments and completing financial transactions safely.
  • iCarry & Its Logistics Partners – To pack, ship, track, and deliver your orders. Only the information required for delivery, such as your name, phone number, and shipping address, is shared with logistics partners.
  • Meta Technologies (Meta Pixel) – To measure advertising performance, understand visitor interactions, improve our marketing campaigns, and provide advertisements that may be more relevant to your interests.

All of our service providers are expected to protect your information, maintain appropriate security standards, and use your information only for the specific services they provide on behalf of Omveda.

We may also disclose your information if required by applicable law, legal process, government authorities, or when necessary to protect our legal rights, prevent fraud, or ensure the safety and security of our customers and business.

7. Marketing Communications

At Omveda, we may occasionally share information about new product launches, exclusive offers, wellness tips, educational content, seasonal campaigns, and other updates that we believe may be valuable to our customers.

These communications help us keep you informed about our latest products and services while also providing useful health and wellness information.

Marketing communications may be sent through:

  • Email
  • SMS
  • WhatsApp
  • Phone Calls (where appropriate)

You are always in control of your communication preferences. If you no longer wish to receive promotional messages from us, you may unsubscribe at any time by using the unsubscribe option available in our emails or by contacting our customer support team.

Please note that even if you opt out of promotional communications, we may still send important service-related messages regarding your orders, deliveries, payment confirmations, account updates, or customer support requests.

8. Data Security & Retention

Protecting your personal information is one of our highest priorities. We implement appropriate technical, administrative, and organizational security measures designed to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our website uses secure technologies and trusted service providers to help ensure that your information remains protected throughout your shopping experience.

Although we continuously work to maintain a secure environment, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions to safeguard your information, we cannot guarantee absolute security.

We retain your personal information only for as long as it is reasonably necessary to:

  • Process and fulfil your orders.
  • Provide customer support and after-sales assistance.
  • Maintain transaction and order records.
  • Comply with applicable legal, tax, and regulatory obligations.
  • Prevent fraud and resolve disputes.
  • Improve our products, services, and customer experience.

Once your information is no longer required for these purposes, we take reasonable steps to securely delete, anonymize, or dispose of it in accordance with applicable laws.

9. Children's Privacy

Omveda's website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information belonging to a child has been submitted through our website without appropriate parental or guardian consent, we will take reasonable steps to remove such information from our records.

If you believe that a child has provided personal information to us, please contact us immediately so that appropriate action can be taken.

10. Your Privacy Rights

We believe you should have control over your personal information. Subject to applicable laws, you may request to review, update, or manage the information we hold about you.

Depending on applicable legal requirements, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permissible.
  • Withdraw your consent for receiving promotional communications.
  • Contact us regarding any questions or concerns about how your information is handled.

To protect your privacy, we may need to verify your identity before processing certain requests.

11. Third-Party Services

Our website may include links to third-party websites, applications, or services that are not owned or operated by Omveda.

We may also rely on trusted third-party providers for website hosting, payment processing, logistics, analytics, advertising, and other business operations.

While we carefully select our service providers, each third-party website or service operates under its own privacy practices and policies. We encourage you to review their privacy policies before sharing any personal information.

Omveda is not responsible for the privacy practices, security measures, or content of third-party websites that are outside our control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technology, or industry practices.

Whenever significant changes are made, the updated version will be published on this page along with the revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is collected, used, and protected.

Your continued use of our website after any updates to this Privacy Policy constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please feel free to contact us.

  • Brand: Omveda
  • Website: https://omveda.co.in/
  • Email: omveda.co@gmail.com
  • Phone / WhatsApp: +91 9968020201
  • Business Address: Adarsh Nagar, Delhi – 110033, India
  • Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM

Our customer support team will make every reasonable effort to respond to your privacy-related questions and requests as quickly as possible during business hours.

Last Updated: June 2026