Shipping policy

At Omveda, we are committed to delivering your wellness products in a safe, timely, and reliable manner. Every order is handled with care to ensure you receive your products in perfect condition.

1. ORDER PROCESSING

Once you place an order on our website, it is automatically forwarded to our fulfillment team for processing. Each order is carefully verified, and products are picked from our inventory system.

Orders are usually processed within 24–48 hours (excluding Sundays and public holidays).

During high order volume periods such as festive sales or promotional campaigns, processing time may slightly increase.

2. QUALITY CHECK BEFORE DISPATCH

Every product undergoes a strict quality inspection before shipping. Our internal quality team ensures that:

- The product is in perfect condition and fully sealed
- Packaging is intact with no leakage or damage
- Correct variant, quantity, and batch are packed
- Manufacturing and expiry details are verified

Only after passing all quality checks, the order is approved for packaging and shipment.

3. PACKAGING STANDARDS

Omveda uses high-quality protective packaging to ensure safe delivery of all products.

Our packaging process includes:

- Primary protection: Each product is individually secured to prevent internal movement
- Secondary protection: Fragile or breakable items receive additional cushioning layers
- Outer packaging: Strong corrugated boxes are used to protect during transit

For products with matte black containers, special care is taken to avoid scratches or surface damage.

We ensure that the product reaches you in the same condition as it left our warehouse.

4. DELIVERY PROCESS

After dispatch, your order is handed over to our trusted logistics partners who handle transportation and final delivery.

Once the shipment is picked up, the responsibility of real-time tracking and delivery execution lies with the logistics partner.

If the delivery attempt is unsuccessful due to:
- Customer not available
- Incomplete address
- Incorrect contact details

Our logistics partner will attempt to contact you and reschedule delivery.

5. SHIPPING COVERAGE

We currently deliver across most serviceable PIN codes in India through our logistics partners.

However, delivery availability may vary depending on courier reach in certain remote or restricted areas.

You can verify delivery availability by entering your PIN code at checkout before placing your order.

6. DELIVERY TIMELINE

Estimated delivery time depends on your location:

- Metro Cities: 2–5 business days  
- Tier 2 Cities: 3–6 business days  
- Remote Areas: 4–7 business days or more  

Delivery timelines may vary due to:
- Weather conditions
- Courier delays
- Local restrictions
- Peak festive seasons
- Unexpected logistical disruptions

While we aim to deliver as quickly as possible, these timelines are only estimates and not guaranteed delivery dates.

7. ORDER TRACKING

Once your order is shipped, you will receive a tracking ID via email or SMS.

You can track your order using:
- Courier tracking link provided
- Registered account dashboard (if you created an account)

Tracking updates are managed directly by the logistics partner and may reflect slight delays in real-time updates.

8. DELIVERY ATTEMPTS

Our delivery partners usually make up to 2–3 delivery attempts.

If the delivery is unsuccessful after multiple attempts, the package may be:
- Returned to our warehouse
- Marked as undeliverable

In such cases, our support team will contact you for further assistance such as re-dispatch or resolution options.

Additional charges may apply for re-shipping depending on the situation.

9. SHIPPING CHARGES

Shipping charges (if applicable) are clearly displayed at the time of checkout before payment.

We do not add any hidden shipping charges after order placement.

In some cases, we may offer:
- Free shipping on minimum order value
- Promotional free shipping during special campaigns

10. DELAYS IN DELIVERY

While we work with reliable logistics partners, delays may occur due to external factors beyond our control.

These may include:
- Natural or weather disruptions
- Courier operational delays
- High order volumes
- Regional restrictions
- Transportation interruptions

In such situations, Omveda will actively coordinate with logistics partners to ensure delivery is completed at the earliest possible time.

We request customers to allow additional buffer time in such cases.

11. REFUSED OR RETURNED SHIPMENTS

If a shipment is refused by the customer or returned due to incorrect details, the order may be marked as RTO (Return to Origin).

In such cases:
- Shipping charges may not be refunded
- Re-shipping may require additional charges
- Refunds (if applicable) will be processed after warehouse inspection

12. POLICY UPDATES

Omveda reserves the right to update, modify, or change this Shipping & Delivery Policy at any time without prior notice.

All updates will be reflected on this page, and customers are encouraged to review the policy periodically.